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Molina Healthcare launches its Chatbot for COVID-19 pandemic

Molina Healthcare launches its Chatbot for COVID-19 pandemic
Molina Healthcare launches its Chatbot for COVID-19 pandemic

COVID-19 has been declared as a pandemic by the WHO and the number of people infected by this virus is increasing each day exponentially. Meanwhile, global pharmaceutical companies and healthcare organizations are putting their best foot forward to stop the spread of this disease through any means possible.

Molina Healthcare, a renowned US-based managed care firm reportedly launched a new Coronavirus chatbot, a unique digital tool for members looking for information regarding COVID-19 risk factors as well as personal risk profiles. The company has unveiled this new chatbot for members seeking present insight, live help, risk factors, and appropriate measures to be taken if symptoms are found.

Dr. Jason Dees, Chief Medical Officer and EVP, at Molina Healthcare, stated that the company’s novel Coronavirus chatbot is aimed at providing some guidance and peace of mind to people during this period of uncertainty. The company quickly developed the new feature to facilitate crucial data to its members and support their efforts in protecting their health.

Dess further added that the company looks forward to bringing extra health care resources to members from the company’s innovative partnerships.

The new Coronavirus Chatbot was innovated by Molina under a partnership with Microsoft and is presently available on the company website, mobile app, as well as its member portal. This new tool offers specific as well as general guidance on the basis of members’ responses to different questions, apart from offering informational links.

Head of the Microsoft Healthcare Bot Team, Hadas Bitran stated that the company is grateful that it could help Molina quickly provide a Coronavirus focused Chatbot to their patients and community. Putting this new tool in place would help in providing initial assessments that would relieve some pressure off of the care teams and help to identify those who require care.


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Omkar Patwardhan

Omkar Patwardhan started his professional career in the hospitality industry. Having nurtured a deep-sated passion for words however, he found his way into content writing and now pens down articles for and a few other websites, spanning the sectors of business, finance, and technology./