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Cognigy-Avaya partner to provide Conversational AI to contact centers

Cognigy-Avaya partner to provide Conversational AI to contact centers
Cognigy-Avaya partner to provide Conversational AI to contact centers

Cognigy has reportedly confirmed an expanded partnership with Avaya to provide the large enterprise contact center customer base of Avaya access to next-generation Conversational AI experiences. The collaboration will enable Avaya’s customers to create improved experiences and increase employee engagement.

Cognigy.AI, Cognigy’s Enterprise Conversational AI platform integrated with the Experience Platform of Avaya provides round-the-clock personalized service experiences over voice and chat. The company brings Generative AI to contact centers, combining Enterprise Conversational AI’s integrations, control and reliability with the power and flexibility of Large Language Models. The Avaya Experience Platform also provides an effortless customer experience. With the help of the platform, users can interact across voice and digital sources like social, text, email and other digital touchpoints. Employees can also perform their tasks with the required tools to maximize customer loyalty.

Vice President of Professional Services at Avaya, Emir Susic, has shared that the partnership between both companies creates a balance between their contact center solutions and Cognigy’s Conversational AI Platform. With the help of this partnership, he added, Avaya will be able to accelerate customers’ time to value.

Senior Vice President, of Business Development at Strategy at Cognigy, Hardy Myers, expressed similar views, stating that the combination of technologies used by both companies will help in the transformation of business interaction.

For the record, Cognigy is a market leader in Conversational AI solutions. The firm provides services like Conversational IVR, Agent + Assist, and Smart Self Service. It further includes personalized experiences over voice and chat, on any channel. Cognigy is trusted by 1000 brands over the world. The company’s vast partner network includes Bosch, Mercedes-Benz, Toyota, Fidelity Life, Lufthansa, and others. Avaya’s communication solutions are powerful, immersive and personalized. The firm is focused on helping organizations achieve their desired outcomes and strategic ambitions.

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